SupportDesk | Internal Support Portal

Internal Support Portal

Get help quickly, route requests correctly, and give support what they need on the first pass.

Use this page to sign in, launch Dynamics for ticket work, and know exactly what details to include so your issue can move faster.

Open or review tickets in Dynamics Continue to sign in

Ticketing lives in Dynamics Use your DSI account to sign in Admin pages remain role-gated

Where to go

This front door keeps support simple: sign in here, open tickets in Dynamics, and use the checklist below before you submit.

Open or update tickets in Dynamics All ticket creation, status tracking, and ticket follow-up should start in Dynamics.

Sign in with your DSI account Use your normal company credentials to reach the right internal experience.

Bring the right details Device name, exact error, when it started, what changed, business impact, and how to reach you.

Before you submit a request

Write down the exact issue. Include what you were trying to do when it happened.
Capture the exact error. A screenshot or copied message saves time.
Know the device name. Laptop name, asset tag, or VM/server name helps route quickly.
Call out business impact. Tell support whether you are blocked, partially impacted, or reporting a low-urgency issue.

Information that helps support move faster

What changed. New laptop, password reset, update, VPN change, new software, or new location.
When it started. Exact time or at least whether it began today, yesterday, or after a specific change.
Who is affected. Just you, your team, or multiple departments.
Best contact method. Phone, Teams, email, and any time-sensitive availability notes.

Common request examples

Access issues: password, MFA, VPN, permissions, or locked account.
Device issues: laptop problems, slowness, docking, printer, monitor, webcam, or BitLocker prompts.
Productivity tools: Outlook, Teams, Office apps, browser issues, file access, or shared mailbox requests.
Software and change requests: installs, updates, licensing, or new access approvals.

Use the right path

Everything ticket-related should land in Dynamics.

Ticket routing

Open, update, and review tickets in Dynamics so status, history, and ownership stay in the system your support team is already using.

Go to Dynamics Sign in first

Password, MFA, or sign-in trouble

Open a Dynamics ticket and include the exact prompt or error, whether it is happening on your phone or laptop, and whether you are fully blocked.

Device or workstation issues

Include the computer name, asset tag if known, office/home status, dock or peripheral details, and anything you already tried.

Email, Teams, and Microsoft 365

Include the mailbox or team involved, affected users, any bounce or sync message, and whether the issue is new or ongoing.

Software requests and access changes

Describe the software or permission needed, business purpose, manager or owner approval if required, and target deadline.

What this page is for

Public front door, not the control room

Clear front door

Employees and approved users get a clean landing page that explains where to go without exposing internal metrics, dashboards, or sensitive operational detail.

Consistent ticket routing

All ticket calls to action here point to Dynamics so requests, follow-up, and status checks stay in one place.

Role-gated admin experience

Operational dashboards, security posture, asset telemetry, and command-center views remain behind sign-in and role checks.